FAQ

At Palmetto Prestige Cleaning, we carefully select, vet, and train every team member to ensure you receive the highest level of service. Our professionals are fully insured, bonded, and trained to treat your home with the utmost care and respect.

You don’t need to clean before we arrive—that’s our job! However, for the most efficient and thorough service, we kindly ask that you pick up any toys, clothing, or trash before we arrive. Please ensure your pets are in a comfortable place so we don’t disturb them.

No, you don’t need to be home during the cleaning. Many of our clients provide us with a spare key or access code so we can clean while they’re away. We’ll lock up securely when we’re finished, so you can come home to a spotless space.

We treat your home with the highest level of care. In the rare event that something is damaged, we will do our best to repair or replace the item. Our team members are fully insured, so any necessary claims can be handled with ease.

We strive to deliver consistent and thorough cleanings every time. If you find that something was missed, please contact us immediately. We’ll address the issue promptly as part of our Satisfaction Guarantee, ensuring your home is cleaned to your standards.

Our team members are fully licensed, insured, and bonded. If an injury occurs on your property, our insurance covers any claims, providing you with a worry-free cleaning experience.

No, we bring all the necessary supplies and equipment to get your home sparkling clean. If you have specific preferences for cleaning products or equipment, just let us know, and we’ll do our best to accommodate your requests.

We understand that plans change. Please give us at least 2 business days’ notice if you need to reschedule or cancel your cleaning. If less notice is given or we cannot access your home, a cancellation fee may apply.

If your cleaning is scheduled on a holiday, we’ll reach out to you to arrange an alternative date that works for you.

Absolutely! Your preferences are important to us. Please communicate any special requests directly to our office so we can note them in your file. This ensures that your specific needs are met, regardless of which team member is cleaning your home.

We offer flexible cleaning schedules to fit your needs, whether that’s weekly, bi-weekly, monthly, or one-time services. With no contracts required, you can adjust your cleaning frequency to match your budget and lifestyle.

We aim to send the same team to your home for each cleaning to maintain consistency. If a team member is unavailable, we ensure that their replacement is fully trained and prepared to meet your standards.

While tips are not expected, they are certainly appreciated. You can tip after each service or as a year-end gesture—whatever works best for you.

Yes, we love pets! If your pet has any aggressive tendencies, we recommend keeping them in a safe area during the cleaning. If you won’t be home, please let us know how to best work around your pet.