Flyout Menu
Palmetto Prestige Cleaning, referred to as “Company,” “we,” or “us,” reserves the right to amend these terms and conditions without prior notice. By requesting our services, you accept these terms and agree to abide by them. Please read them carefully.
Customers must disclose any known COVID-19 symptoms before booking. It is your responsibility to inform us if you or anyone in your household has symptoms, has recently traveled, or has been in quarantine. We reserve the right to cancel services on health and safety grounds.
Due to the personalized nature of our services, we do not offer refunds. However, if you are dissatisfied, please contact us within 24 hours of your cleaning. We offer a complimentary re-clean if notified within this period. Photos and descriptions of missed areas must be provided. Additional services cannot be added to re-cleans unless minimum service requirements are met.
Receipts are automatically sent once payment is successful. If you do not receive one, please contact us, and we will manually generate it. Receipts are only sent to the email provided during booking.
Gift cards can be redeemed for our services but are non-refundable and not redeemable for cash. Enter your gift card code during booking to apply it to your service.
There is no term agreement with Palmetto Prestige Cleaning. You may cancel or reschedule your service up to 24 hours before your appointment. A cancellation fee of $79 applies if cancellation occurs within 24 hours of the scheduled time.
Our move-out cleaning services are designed for empty homes. We do not handle pet odor removal. Additional charges apply if the home is not completely empty. If your home contains items, we may revert to standard or deep cleaning pricing.
Hourly services are billed by the hour. Service type changes must be communicated to us before the service begins. If the customer is present during the service, any additional time will be billed accordingly. Customers must ensure enough time is booked for the required cleaning.
Approval of our services can be provided via phone, email, or text. Once approval is received, re-clean requests may be denied. It is the customer’s responsibility to ensure that communications are received and acknowledged within 24 hours.
Our cleaners work in teams of one or more, depending on the job size. We aim to keep the same team assigned to your home, but this cannot be guaranteed.
Our cleaners will act professionally in your home and will not perform tasks outside their cleaning duties. We do not handle tasks that require specialized services, such as grout or wall repairs.
Palmetto Prestige Cleaning is not responsible for pets that escape during cleaning. Please inform us if your pets will be roaming free during our visit.
We bring our own supplies and equipment. If you prefer us to use specific products, please notify us beforehand. Customers may need to provide a vacuum cleaner depending on the home’s condition.
Your scheduled cleaning time includes a 1-hour arrival window. We will communicate any significant delays.
Changes to your service schedule may result in price adjustments. We will contact you to discuss any changes in rates.
Payment is due in full at the time of booking after we confirm your booking reservation. We accept credit cards and any payment types listed on our booking form. Cash payments are not accepted without prior arrangement.
A $79 fee applies to cancellations made within 24 hours of the scheduled service. Rescheduling is free, but cancellation fees apply if the rescheduled service is canceled.
If we cannot access your home, a $79 fee plus a travel fee (if applicable) will be charged. Lockouts can be rescheduled to another date.
Palmetto Prestige Cleaning is not responsible for securing valuables. We will repair or replace items damaged by our team, provided the incident is reported within 24 hours.
We observe certain holidays and will contact you to reschedule if your service falls on one of these dates.
Please reduce clutter before our visit. Excessive clutter may limit the thoroughness of our cleaning.
We are not responsible for damages during laundry services. Customers must provide guidance on how to handle their laundry.
We do not clean pet waste or litter boxes.
We reserve the right to refuse service based on health and safety concerns.
We perform inspections and may contact you for feedback to ensure high standards.
We may take before and after photos for quality control purposes. These photos are our property and will be used in accordance with our privacy policies.
We do not work at heights requiring more than two ladder rungs. This is for the safety of our team.
Clients agree not to hire our staff independently for two years following their employment with us.
Tips are appreciated but not required. You may tip in cash or add it to your payment.
We do not share your personal information with third parties without your consent, except as required by law.
Our office is open Monday through Sunday, 8:00 AM to 6:00 PM. After-hours support is available via our website’s chat feature.
We make no warranties regarding the timeliness, quality, or reliability of our services. Our liability is limited to the amounts paid by you for the services in the six months preceding the claim.
By using our website or services, you agree to these terms and conditions.
Opening Hours:
Monday – Friday 8am – 9pm
Phone: (843) 885 – 8895
Email: info@palmettoprestige.com
Copyright © 2024 Palmetto Prestige Cleaning all rights reserved.
Powered by Surge Net Online Solutions